Helpful Links
ADHD related websites:
Coaching Network:
The Co-Active Training Institute
Policies and Procedures:
Cancellation Policy
Lumivera Coaching is appointment-only, and all sessions are booked in advance. Please give at least 24 hours' notice to cancel or reschedule. Notice given within 24 hours is treated as a late cancellation, and the session is forfeited - no credit, no reschedule. A missed session without contact is treated the same way.
Genuine emergencies are different. If illness, bereavement, or a sudden crisis gets in the way, email info@lumiveracoaching.co.uk as soon as you can. One emergency reschedule is honoured per package, with further requests considered case by case.
Either of us can end the agreement with 7 days' written notice; sessions already delivered are never refunded.
Full terms are set out in the Coaching Agreement and Terms & Conditions, available on request.
Complaints Statement
In the event of a concern or complaint, please contact Lumivera Coaching & Consulting Limited in the first instance by email to info@lumiveracoaching.co.uk. We are committed to resolving concerns promptly and in good faith.
Lumivera Coaching & Consulting is a respectful enterprise that aims to treat clients with respect and dignity at all times. When raising a concern or complaint, please do so appropriately, as aggression, threats, and violence will not be tolerated.
Lumivera Coaching & Consulting maintains the right to decline to support any individual.
Statement of Safety
Lumivera Coaching & Consulting is not a service that provides crisis support. If the client is experiencing thoughts of harming themselves or others, please get in touch with the emergency services (999/111).
If the client feels that they are experiencing a physical or mental health condition for which they are not receiving support, please make an appointment with your GP, who will signpost you to the most appropriate help.
Support lines listed below for general mental health guidance and support include:
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Samaritans Telephone Support - 116 123 - For anyone needing confidential support, 24-hour support
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SANE Telephone Support - 0300 304 7000 - For anyone affected by mental illness (their families and carers) - Hours: 4.30 pm to 10.30 pm
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Shout. If you would prefer not to talk but want some mental health support, you could text SHOUT to 85258. Shout offers a confidential 24/7 text service providing support if you are in crisis and need immediate help.
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MIND website - other links
About Lumivera Coaching & Consulting
Lumivera Coaching & Consulting is an independent coaching practice founded by Kat Chini. All views and services are provided independently and do not represent any other organisation or employer. This is therapeutic coaching, not treatment therapy or clinical treatment. If you have mental health concerns, please consult your GP or a qualified mental health professional.